Reference

svip5 Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an svip5 account, verify your phone and move between the lobby and wallet area.

Account recordsWallet statusDevice choicesPolicy requests

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Privacy Policy Across Wallet And Login Steps

svip5 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers details you enter during account opening, the phone verification step before access, device signals used to keep a session connected, and records created when you request a wallet action. For DANA, OVO, GoPay and QRIS, we may retain transaction references, status results

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and payment receipts so we can match a request to your account without storing more than the payment process requires. Bank transfer and virtual account records can include a reference, amount and processing status. We use these records for account operation, fraud checks, support replies and
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legal duties where local law permits. Access to svip5 depends on local law, and this policy applies to activity handled through our Indonesia-facing account path.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ask About Privacy Policy Through Support

A clear support route helps you ask what a record means, request a correction or question a wallet reference without sending sensitive details into a public channel.

Account support Use the support route inside your account when a Privacy Policy question concerns phone verification, login records or a device session. We will ask for account details needed to locate the request.

Wallet questions For DANA, OVO, GoPay, QRIS or bank transfer records, mention the payment reference and date rather than sharing a password or full wallet credentials. This keeps the request focused.

Status follow-up If a receipt or wallet status remains unclear, send the account reference through our listed support channel. We use the existing record to explain the next Privacy Policy step.

DATA PRACTICES

Six Ways We Handle Policy Requests

We keep this policy practical by linking each data action to a real account event: opening access, verifying a phone, signing in on a device or checking a wallet result.

Account details

We use the details you provide at account opening to create access, connect your phone verification and answer requests about the Privacy Policy. Please keep submitted contact details current.

Device sessions

A phone or desktop session may create technical records such as browser type, sign-in time and connection signals. These help us identify unusual access without changing your saved account details.

Cookies

Cookies can retain session choices so you do not repeat the same account step on every page. You can manage browser cookie settings, though some account functions may then need another sign-in.

Wallet records

DANA, OVO, GoPay, QRIS and bank transfer references help us match a payment status to your account. We use the reference and result for checking, support and required record keeping.

Retention period

We keep account, device and payment records only for the period needed to operate the service, resolve disputes, prevent misuse or meet a legal duty. You may ask which reason applies.

Change requests

To request access, correction or deletion where available, contact support from your account and state the exact record involved. We may verify your phone before changing or releasing personal details.

Privacy Policy Questions About svip5

These Privacy Policy answers address the searches we hear most often before an account is opened. They explain the link between your account step, device session and local wallet record, while keeping the wording practical for Indonesia. If your question concerns a specific receipt or phone check, use the account support path so we can refer to the correct record.

The Privacy Policy covers account details, phone verification, device session signals, cookies, wallet references, support requests and retention. It explains how we use those records where local law permits.

Phone verification helps connect access to the correct account and protects changes involving login or wallet status. We may verify that phone again before handling a data access or correction request.

Yes. The Privacy Policy covers DANA and QRIS references, status results and receipts linked to your account. We use them to match a payment event and answer a related support request.

A sign-in may create records such as device type, browser version, session time and connection signals. We use these details to recognise unusual access and maintain the account session.

Open support from your account, state whether you want access or a correction, and identify the relevant record. We may complete a phone check before releasing or changing personal details.

Retention depends on the reason for keeping a record, such as account operation, payment matching, dispute handling, misuse prevention or a legal duty. Ask support which period applies to your request.

Yes. You can ask which cookie or session function relates to your account path. Browser settings can restrict cookies, but a later sign-in may be required for some account steps.

svip5 Privacy Policy for Your Account

Ask About Privacy Policy Through Support

Six Ways We Handle Policy Requests

Account details

Device sessions

Cookies

Wallet records

Retention period

Change requests

Privacy Policy Questions About svip5

01 What does the svip5 Privacy Policy cover?

02 Why does svip5 need my phone verification?

03 Does the Privacy Policy cover DANA and QRIS records?

04 What device data does svip5 collect?

05 How can I request a copy or correction?

06 How long are account and wallet records kept?

07 Can I ask about cookies in the Privacy Policy?

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